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Since the late 1990s,
we at GROVEWELL have been developing
and perfecting a methodology for upgrading the performance of executives,
managers, and professionals who are directly involved in business on a
global scale, including expatriates on international assignments.
Coaching for Global AdvantageSM
("CGA") is our name for this fresh, “WorldWise,” performance-oriented approach,
which combines (a) the wisdom and practicality of the intercultural field
with (b) the focus on the needs of the individual and his or her company
that is typical of the executive coaching field. For a more thorough
description, please click here.
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The Inadequacy of Intercultural
Training
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We developed this new approach
because we recognized that the professional field in which we had our roots,
intercultural communications (often called "cross-cultural training"),
usually gives participants sets of facts about the unfamiliar culture and
about the adjustment process. All this content itself is research-based
and sound. But it poorly met the needs of our client individuals,
many of whom were on expatriate assignments, and all of whom were facing
a bewildering array of business and interpersonal challenges.
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As senior executives, directors,
managers, and high-potential young professionals, our clients were,
and are, determined to attain peak performance in a wide variety of unfamiliar
environments, some at home, some as expatriates abroad. For these
able and highly motivated people, the pre-determined, fact-based curriculum
and the step-by-step training methods typical of intercultural communications
are far too narrowly conceived.
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The Strengths of Coaching
for Individuals and Couples
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We recognized as well that one-on-one
coaching is the best way to attain performance-oriented objectives.
Coaching is a relationship in which mutual trust is gradually deepened
and self-disclosure is gradually broadened, thus allowing the coachee's
unique performance-improvement goals to become the focus and the commitment
of both coach and coachee.
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In the case of expatriates, GROVEWELL's
Coaching
for Global AdvantageSM
(“CGA”) assumes that the CGA coach is working with someone very accomplished
in his or her home environment who must now regain the capacity for high
performance within a newly encountered (or soon expected) range of business
situations unlike those to which he or she is accustomed. Thus, the
challenge to our CGA coach is, How can this individual best be
assisted to regain peak performance in these specific unfamiliar environments?
This inquiry generates a wide range of performance-enhancing and developmental
possibilities, only some of which have anything to do with a curriculum
about culture and adjustment.
Coaching requires a highly skilled
and experienced coach who can establish a relationship of mutual respect
and trust with the person (or couple) being coached. The agenda of
the session is determined “just in time” by the individual needs, concerns,
and issues that the coachee is facing, or soon will be facing, during the
assignment abroad. Many of these are unforeseeable prior to the session.
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Consequently, the coach must be
flexible and finely attuned to the individual, and must deal with that
person's strengths and weaknesses within the contexts of culture, community,
assignment, family, and personality. The coach must be resourceful,
have a broad repertoire of skills (especially interpersonal communication
skills), and possess exceptional empathy gained through maturity and her
own long global experience.
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This is why GROVEWELL
insists on employing coaches (and, when needed, country resource people)
who have outstanding experience and maturity (average age 45-50).
We believe that no other provider of expatriate services routinely assigns
coaches who are the equal of ours.
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Additional Information
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To find out about the sequence
and process of our expatriate coaching, including coaching for spouses/partners
and for children, as well as for information about the options available
from GROVEWELL, click here.
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For a list of more than 25 publications
about expatriate best practices by GROVEWELL's
partners and associates (most with links so they can be read instantly),
click here.
Research in Australia has recently
reaffirmed the value of cross-cultural training (which GROVEWELL
strongly believes is less valuable than coaching). Click here
for a few key findings of this research.
To obtain specific information,
or to inquire about engaging GROVEWELL's
services, contact info@grovewell.com.
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To discover our signature COACHING
FOR GLOBAL
ADVANTAGESM,
click here.
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To discover our strategic GLOBAL
LEADERSHIP PROGRAMS,
click here.
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To discover our informative PROFESSIONAL
KNOWLEDGE CENTER,
click here.
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Additional
Expatriate Effectiveness Solutions
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360º
Candidate Assessment
Expatriate
Coaching
Female
Assignee Coaching
Spouse/Children
Coaching
Repatriation
Coaching
Our
Expatriate Process
Our
Repatriate Process
Expatriate
Group Training
International
Parenting: A Self-Study Guide
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Recent
Research on the Value of Cross-Cultural Training
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Research recently completed in
Australia shows that among the strongest indicators of the perceived value
of cross-cultural training were the following:
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82% rated the importance of cultural
competence to their jobs as above average or high;
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61% would like more cross-cultural
training;
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73% said that CCT should be compulsory
for everyone in their organization;
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88% said that CCT should be compulsory
for all staff in customer contact positions.
Findings included expressions of surprise
that such short programs could result in such longer-term gains.
Effective CCT provides opportunities for participants to reflect on and
discuss a lifetime of experiences. It elucidates and provides a conceptual
framework for understanding these experiences, leading to new perspectives
and attitudes which, for many participants, are sustained long after the
training event.
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While most participants remained
satisfied with the training experience over time, there was a reduction
of 10.9 percentage points in the number reporting above average or high
levels of satisfaction. This reduced rating reflects findings that
for many participants, the training was not long enough, did not go into
sufficient depth, did not address expected issues, or was not subsequently
transferable to the workplace. It may also be a result of participants’
increased knowledge and awareness leading them to recognize the depth and
complexity of the subject and the limitations of short, basic training
programs.
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