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Leadership Programs
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How to Manage in a Crisis Situation
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How to Manage in a Crisis Situation is a unique 1-day workshop developed by two of GROVEWELL's French associates.  It provides managers, in advance of real-life need, with an accurate understanding of the behavioral and emotional cycle of a crisis.  It also provides them with skills that will enable them to respond more effectively to the human dimensions of a crisis. 
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This workshop is intended for human resources and communication teams, crisis unit staff, and others who anticipate crisis situations and need to learn well developed guidelines for responding and managing in such situations.
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How to Manage in a Crisis Situation was developed in 2004 by Laurent Oddoux and Marie-Pascale Martorell as a component of a larger change management training sequence.  Since then, the workshop has been delivered for companies throughout Europe that are involved in a transformative process.  Ms. Martorell is now a resident of North America and is available to deliver the workshop there.
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How Managers Benefit from This Workshop
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Crises favor experts.  Yet there also is a role for the manager who is caught in a crisis.  His or her calm presence, collaborative relationship with experts, and confident leadership can make a critical difference for subordinates who are struggling to cope, deal with change and loss, and do the right things. 

Oddoux and Martorell designed this workshop to insure that managers know how to be fully and fruitfully engaged during a crisis situation, especially by responding empathically to its human dimensions.  Their workshop addresses the complex demands of the typical crisis environment in which familiar routines have been shattered.  Attendees acquire foresight and skills to become better at supporting subordinates and making good decisions in a timely fashion.
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Learning / Performance Objectives
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At the end of the day, the attending managers will know how to: 

  • Assess the emotional cycle of a crisis and quickly assemble a vision of what is at stake;
  • Anticipate subordinates' resistance and related behaviors that can create roadblocks to a resolution;
  • Enhance their ability to adopt a supportive managerial posture;
  • Spot their team's leverage points so that focus is maintained and decisions can be made;
  • Recognize early indicators of a breakthrough; and
  • Succeed together with his or her team in a future crisis situation.
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Workshop Description
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How to Manage in a Crisis Situation, a one-day workshop, is delivered in three parts:

Part 1:  Assessing the Features of a Crisis Situation

  • Distinguishing a high-stress environment from a genuine crisis
  • Criteria for defining a genuine crisis
  • The emotional cycle of a crisis
  • Resistance and related behaviors
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Part 2:  Practicing Skills and Qualities for Handling a Crisis
  • Four needed abilities
  • Role plays
  • Feedback & sharing
  • Self-evaluation 
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Part 3:  The Managerial Posture for Mastering a Crisis
  • Awareness of polarities
  • The four sets of leverage points 
  • Benefits of change
  • Driving to a breakthrough 
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Crises seem unpredictable.  Yet enough is known about the course of most crises and the customary human response to them, that plans can be made in advance for maintaining managerial control during a crisis situation.  This workshop offers managers a model to that end. 
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Additional Information
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How to Manage in a Crisis Situation, a training workshop developed and owned by Laurent Oddoux and Marie-Pascale Martorell, is available from GROVEWELL throughout the Americas, where Ms. Martorell will serve as facilitator.
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For additional information regarding GROVEWELL's understanding of and approach to global leadership challenges, visit here.

To obtain specific information, or to inquire about engaging GROVEWELL's services, contact info@grovewell.com.
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