"How to Manage in a Crisis Situation" is a unique 1-day workshop developed by two of GROVEWELL's French associates. It provides managers, in advance of real-life need, with an accurate understanding of the behavioral and emotional cycles of a crisis, and with skills to enable them to respond more effectively to the human dimensions of a crisis.
This workshop is intended for human resources and communication teams, crisis unit staff, and others who anticipate crisis situations and need to learn well-developed guidelines for responding and managing in such situations.
How to Manage in a Crisis Situation was developed by Laurent Oddoux and Marie-Pascale Martorell as a component of a larger change management training sequence. Since then, the workshop has been delivered for companies throughout Europe that are involved in a transformative process.
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How Managers Benefit from This Crisis-Management Workshop
Crises favor experts. Yet there also is a role for the manager who becomes involved in a crisis. His or her calm presence, collaborative relationship with experts, and confident leadership can make a critical difference for subordinates who are struggling to cope, to deal with change and loss, and to do the right things.
Oddoux and Martorell designed this workshop to insure that managers know how to be fully and fruitfully engaged during a crisis situation, especially by responding empathically to its human dimensions at a time when others' familiar routines have been shattered. Attendees acquire foresight and skills to become better at supporting subordinates and making good decisions in a timely fashion.
Learning / Performance Objectives
At the end of the day, the attending managers will know how to:
- Assess the emotional cycle of a crisis; quickly assemble a vision of what is at stake.
- Anticipate subordinates' resistance and other behaviors that create roadblocks to a resolution.
- Enhance their ability to adopt a supportive managerial posture.
- Spot their team's leverage points so that focus is maintained and decisions can be made.
- Recognize early indicators of a breakthrough.
- Succeed together with his or her team in a future crisis situation.
How to Manage in a Crisis Situation, a one-day workshop,is delivered in three parts:
Part 1: Assessing the Features of a Crisis Situation
- Distinguishing a high-stress environment from a genuine crisis
- Criteria for defining a genuine crisis
- The emotional cycle of a crisis
- Resistance and related behaviors
Part 2: Practicing Skills and Qualities for Handling a Crisis
- Four needed abilities
- Role plays
- Feedback & sharing
Part 3: The Managerial Posture for Mastering a Crisis
- Awareness of polarities
- The four sets of leverage points
- Benefits of change
- Driving to a breakthrough
Crises seem unpredictable. Yet much is known about the course of most crises and the customary human response to them. Consequently, plans can be made in advance for maintaining managerial control during a crisis situation. This workshop offers managers a model to that end.