Global Virtual Team Performance

GROVEWELL LLC closed on 31 December 2020. More information here.

A virtual team is a group of business professionals who pursue shared objectives while based at distant worksites.  To communicate, they rely heavily on electronic, or "virtual," media.

Such teams usually are "global" in that members are not only distant from one another but also come from different cultures. Our training enables such teams to attain high performance.

Access our simple process for initiating training. Or access our cornerstone explanation of leadership training.

The Learn More button will bring a reply from partner Cornelius Grove. Or phone him at +1-718-492-1896.

Objectives of GROVEWELL's Team Process Facilitation

GROVEWELL's objectives for the increased productivity & performance of a virtual team are...

  • To enable the team to clarify roles, address interpersonal conflict issues, develop protocols for optimal communication, and resolve other barriers to productivity;
  • To enable the team to work strategically & effectively with stakeholders (clients, other teams, peers, customers), developing strategies and protocols as needed;
  • To enable members to develop their own "Third Way" of operating, distinct from each team member's national culture, thus constructing a unique team culture;
  • To coach and advise the team leader in order to identify and develop the competencies he or she needs to guide this team to everhigher team performance.

GROVEWELL's facilitation focuses on the real-life issues and challenges of the team with which we are working.  We do not usegeneric "team-building exercises."  The content and process of our work addresses the actual and emerging issues and challenges that this team is encountering.

Read our published article concerning how successful global teams "gain traction."

Access ADDITIONAL INSIGHTS about our approach to amplifying global team productiveness.



Research Findings on Global Virtual Teams

Global virtual teams have become indispensable.  When they fall short of their objectives, huge costs result, including lost opportunity costs.  Research on global virtual teams reveals that...

  • they face significantly greater hurdles than co-located teams;
  • a high percentage of such teams fail to attain their objectives;
  • human relationship breakdowns and lack of trust are key problems;
  • electronic communication actually helps to create the lack of trust and relationship breakdowns;
  • one type of global virtual team does well: one in which members consciously focus not only on their tasks, but also on their relationships.

GROVEWELL's experience facilitating global virtual teams shows that the reasons for failure are:

  • in general, the difficulties of building trusting relationships across the boundaries of distance, time zones, and cultures;
  • specifically, the complications arising from constant use of electronic means of communication, which team leaders and members mistakenly believe will bridge the three boundaries.

Comprehensive Virtual Team Facilitation

Benefits characteristic of GROVEWELL's services include...

  • Trust among team members increases; productive collaboration is enhanced.
  • The effectiveness of and respect for the team leader visibly improve.
  • Value chain frictions and incidents of human error are greatly reduced.
  • Cross-cultural conflicts gradually transform into intercultural synergy.
  • Electronic communication media are used wisely and effectively.
  • Productivity increases; quality improves; ontime delivery becomes normative.
  • The profit-oriented motives for the team's creation come to be consistently realized.

Interventions characteristic of GROVEWELL's services include...

  • Review the team's work processes for effectiveness with respect to the business model.
  • Create a comprehensive stakeholder map including analysis and strategies for working effectively with the team's internal and external stakeholders.
  • Improve client- and value-chain relationships, paying careful attention to national/cultural differences.
  • Develop a strategic plan, as needed, including clarifying appropriate roles and goals for the various nations and cultures with which the team comes into contact.
  • Clarify roles and accountabilities in the context of the business mission and work process.
  • Determine and practice a decision-making style effective for this team; adjust it as needed.
  • When culturally and otherwise appropriate, facilitate open addressing of interpersonal conflicts within the team.
  • Develop a structured process so that team members can understand and learn to leverage individual and cultural styles of processing information, solving problems, making decisions, and communicating day-to-day with clarity.
  • Guide the making of judicious choices among the various team communications media: face-to-face, phone calls, voicemail, e-mail, tele- and videoconferencing, and posted mail.
  • Facilitate development of, and consensus around, a unique set of team operating values.
  • Train in ways of giving feedback and managing performance within and across cultures.

Access our simple process for initiating training. Or access our cornerstone explanation of leadership training.

The Learn More button will bring a reply from partner Cornelius Grove. Or phone him at +1-718-492-1896.



Our Uncomplicated Process Additional Information about Each Step
Contact us by email, phone, or the Learn More button. We'll need your location, the number of participants, and the purpose of the training.
We'll try to assign a trainer based in your area. Depending on the purpose of the service, our trainer will need to travel to/from your site.
Fees depend on number of days & trainers. We rarely set fees based on number of participants. However, see the next line below.
We request no more than 20 trainees per session. If you have over 20 trainees, we will expect either a second session or a second trainer.
GROVEWELL has no contract that you must sign. We do expect to receive a purchase order from you (or other payment guarantee).



  • Clients arrange for our coaching, consulting, or training services by means of either a formal contracting processes or an informal agreement. We adapt to each client’s requirements. We do not require a contract.
  • Our fees are set by the number of deliverers and the duration of the services. (We rarely charge on a per-participant basis.) For a half-day or less of on-client-site services, we charge 75% of our full day rate.
  • Additional fees might apply in some cases, such as for development, customization, or materials design. Any expenses – deliverer travel, materials shipping, etc. – are passed on to our client at cost.
  • We authorize services to occur after we receive verification from our client that our invoices will be honored. Usually, verification occurs by means of a Purchase Order number.
  • For details, contact Cornelius Grove using the Learn More button, or phone him at +1-718-492-1896.